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Decision-making in the workplace

Melina led the 2025 GAABS’ groundbreaking study of workplace decision-making which reveals critical gaps in how professionals approach their most important choices. Importantly, results point to ways to improve decision-making acumen.

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Insurance Guide

Given how fast the insurance landscape is evolving, it pays to stay one step ahead.

So we’ve created an Insurance Industry Guide to help.

It highlights five untapped opportunities for insurers, all grounded in decision and behavioural sciences.

These aren’t theoretical ideas. They’re practical, proven ways to boost performance across underwriting, customer engagement, fraud prevention, and claims management. With rising claims costs and shifting customer expectations, the guide shows how behavioral insights can create real impact.

Whether you're operating in established markets or emerging ones, this is playbook can help you move to smarter, more human-centric insurance practices.​

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Managerial Decisions Guide

A beginner's guide tailored to leaders and learners, on four broad decision errors we make in the workplace, and tools to mitigate them by better deciding how to decide.

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Newsletter

For tips, strategies, and resources to improve your decisions.

The articles focus on how decisions are actually made at work, and how insights from decision science and behavioural sciences can help before problems show up downstream.

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