As you’ve seen so far, we succumb to two types of decision traps. The first are strategy-based (the tool or mental model we mistakenly use because we didn’t know any better) and can be largely avoided once we recognise the mistake and know the fix. The second are decision traps that are harder, or impossible, to avoid through a single fix, but require a handful of tools simultaneously applied, as we saw in the three case studies with WHO, Pixar, and Microsoft.

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So far so good.

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But having the right decision tools at hand, and the intention to use them, is only the first part. The next part is about action: how can you help yourself and your team to actually use these tools, consistently, under the real pressures of daily work?

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That's the final piece.